• Arizona
  • Thursday , Feb 1 , 2018

Area Info

San Tan Valley Area Information

2 minutes reading time (453 words)

EPCOR Customer Account Integration Rescheduled for August 23

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Originally scheduled for June 21, 2021, EPCOR has made the decision to reschedule full transition of Johnson Utilities customer accounts into EPCOR's account management system until August 23, 2021.  Accoring to a press release, the decision was made to allow time to address bugs that need to be worked out as a result of merging two unrelated systems.  

Why the delay? The Johnson Utilities billing system "lives" on two different platforms that don't have the same advanced customer experience that EPCOR's account management system provides.  As a result, the data transfer is requiring much more manual processing than they expected, and they'll be testing the transfer to make sure all information is secure, accurate and private. 

To fully complete the account management system transfer, we will be keeping the existing Johnson Utilities billing system running until August 11. Between August 11 and August 23, they will need to take the Johnson Utilities system offline to complete the full transfer of customer accounts. During that 11-day window,payments will not be able to be accepted by either system. On August 23, your account will be live in the new EPCOR account management portal, providing customers with the resources they had before plus many more to easily manage their account.

For those customers currently enrolled in an EPCOR assistance program, they are still tracking your information and entering those credits into EPCOR's system.  EPCOR will not be assessing late fees or disconnections for non-payment between August 11 and 23.

NEW CUSTOMER SERVICE RESOURCE: SERVICE LOCATOR MAP
San Tan Valley customers can be water only, wastewater only, or both water and wastewater, depending on where their service address is located. From time to time customers call asking for help determining whether EPCOR is their water provider, wastewater provider or both. EPCOR has recently developed a locator map tool to help customers easily find out which service or services they receive from EPCOR. If you're not sure, check the locator map at www.epcor.com/Pages/usa-district-lookup.aspx.

ANNUAL CAGRD FEE ADJUSTMENT

The Central Arizona Groundwater Replenishment District (CAGRD) is a division of the Central Arizona Project (CAP). CAGRD members are property owners and water providers in Maricopa, Pima and Pinal counties that do not have access to adequate renewable water supplies.
Each year the San Tan district pays a required replenishment tax to the CAGRD. EPCOR collects these funds through customer bills as a fee based on water usage. The money collected is then forwarded to CAGRD – EPCOR doesn't keep any of it.

The Arizona Corporation Commission approved the following new annual fees on June 8, 2021, which customers will see on their monthly bills:
  • $1.85 per 1,000 gallons consumed in the Phoenix Active Management Area
  • $2.19 per 1,000 gallons consumed in the Pinal Active Management Area
Learn more about the CAGRD and how it protects your water supply on the FAQ page at cagrd.com.
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